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Promote the Ethium by EControls Brand

Embrace and Implement the Core Values
Execute Service After the Sale Strategy
Promote efforts to increase Market Share and support existing and new customer base
Promote and support value-added benefits to our customer’s
Support market share for all available product lines in the market segment.

Develop and maintain service support for each product line
Identify and document what it takes to support a specific product and push to make it happen
Promote value-added benefit as a single source supplier for Material Handling Equipment (MHE) batteries
Work with quotation team to develop and offer tailored solutions to each strategic account.
Ensure Timely Communications of Strategic Issues

Troubleshoot issues with customers and existing products
Train key account technicians on proper troubleshooting, operation, and repair of all product lines
Conduct site surveys at customers location to determine needs and communicate finding to Sales/Engineering
Advise critical customer/marketing/competitive issues to the team. Include recommended actions to resolve
Constant strategic evaluation of customer needs to potential new or Ethium products. Work closely with Product Managers to provide specific input to the technical phase of product development procedures as required.
Ensure complete customer satisfaction with products and services provided by Ethium.

Work collaboratively with key stakeholders on a project to ensure it works as described and meets customers operational needs
Communicate product specifications, issues, and project milestones concisely and correctly to all parties involved
Conduct on-site technical training and troubleshooting classes tailored to customer specific applications
Qualifications

3+ years of direct account support experience, preferably in instrumentation and systems for the material handling equipment (MHE) industry
BSEE/EET or BSME degree, with an electrical background, preferred
Must have proficient computer skills including experience utilizing Outlook, Word, Excel, and PowerPoint
Ability to travel extensively (65%+) with a clean driving record
.

Key Performance Characteristics

Basic hand and power tool knowledge
Innovative Outlook
Power of Analysis
Effective Communication Skills
Adaptability
Strong Work Ethic
Passion for the Job
Sense of Urgency
Positive Attitude
Honesty/Integrity
Position Type, Schedule and Travel

This is a full-time position with an expected 65% travel time. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Job Functions

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