Yard Management Solutions is a leading yard management software company with the mission to stop the insanity of manual processes in the yard. Yard Management Solutions helps businesses optimize yard operations, streamline inventory tracking processes, reduce costs, and improve sustainability. Our company is committed to innovation, excellence, and customer satisfaction. Our success is a testament to our team's dedication to quality and innovation.
As a Customer Service Support Manager at Yard Management Solutions, you will play a crucial role in fortifying and cultivating strong relationships with our clients. Your primary responsibilities will involve actively engaging with customers, addressing their inquiries, and ensuring their satisfaction with our products and services. You will lead efforts to optimize the customer support process, implement effective communication strategies, and proactively identify areas for improvement. Additionally, you will champion customer feedback within our organization, collaborating with cross-functional teams to enhance our offerings and deliver an outstanding customer experience. Your dedication to customer success will directly impact our market reputation and contribute to the growth and loyalty of our client base.
We are seeking a compassionate and considerate team member who is willing to assume responsibility for the results and achievements of the organization. You should be ready to collaborate with colleagues from the Business, Product, and Technology departments and be able to provide value even in the face of ambiguity and the dynamic nature of our fast-growing organization.
Who You Are:
You are a natural communicator, skilled in building and nurturing strong, long-term relationships with customers.
You thrive in a collaborative environment, actively engaging with cross-functional teams to achieve common goals and propose actionable pathways for improvement.
How You’ll Contribute:
Customer Interaction: Serve as the frontline contact for customer inquiries via email, phone, and live chat. Provide timely and personalized responses to customer issues, inquiries, and feedback.
Issue Resolution: Take ownership of customer problems and see them through to resolution. Troubleshoot and resolve product or service-related issues effectively.
Process Development: Develop and refine customer support processes to ensure efficiency and effectiveness. Implement tools and strategies to streamline customer interactions.
Customer Education: Educate customers on product features, usage, and best practices. Create and maintain self-help resources for customers.
Performance Metrics: Define and track key performance indicators (KPIs) to measure the success of customer support efforts. Continuously seek ways to improve customer satisfaction and loyalty.
Collaboration: Collaborate with cross-functional teams to share customer insights and improve overall product/service quality. Work closely with the product team to communicate customer feedback and identify opportunities for improvement.
Must Haves:
Proven experience in software customer support.
Excellent communication and interpersonal skills.
Ability to develop and maintain relationships with customers.
Self-motivated and results-oriented.
Knowledge of yard management, supply chain, or logistics.
Extensive SAAS support experience.
Perks of the Job:
Joining a purpose-driven organization that is creating a positive impact
Opportunity for personal growth within the company and involvement in shaping our expansion strategy
Experience a people-focused culture that offers various wellness advantages and rewards
A competitive compensation package
Medical insurance
401(k) program
Be a part of a growing, innovative, and award-winning small business
If you're passionate about providing top-notch customer support and are excited about being the voice of our customers, we'd love to hear from you. Apply today to join our dedicated team at Yard Management Solutions.
| Sponsor | Yard Management Solutions |
| Posted Date | 3/05/24 |
| Job Type | Full Time |
| Contact Email | apply[at]yardmanagementsolutions.com |
| State/Province | Michigan |
| Country | United States of America |