Summary of Innovation
In the relentless battle against porch piracy, businesses need more than just a shipping label – they need a game-changer. According to a recent study by SafeWise, three out of four consumers surveyed were victims of porch pirated theft in the last 12 months, resulting in an estimated 119 million stolen packages in the U.S. Enter DeliveryDefense™ Address Confidence, a revolutionary tool poised to redefine logistics by predicting successful deliveries before labels are even created. At the core of DeliveryDefense Address Confidence lies its cutting-edge AI technology, utilizing machine learning algorithms to interpret and identify patterns within 11 billion delivery touchpoints of shipping and claims data. This innovation doesn't merely react; it proactively predicts outcomes. The model generates an address confidence score from 100-1000, a groundbreaking approach where 100 represents the lowest confidence, and 1000 signifies the highest level of assurance.
Transforming the logistics landscape, DeliveryDefense Address Confidence enables businesses to make intelligent shipping decisions before a package leaves the warehouse. By seamlessly integrating address confidence scores into daily shipping processes, businesses gain the ability to preemptively apply higher chains of command to vulnerable deliveries. This includes strategic actions such as rerouting shipments to secure locations or mandating signatures upon delivery, ensuring the safe transit of packages. For some merchants, minor adjustments in internal processes have yielded remarkable results, leading to significant loss reductions while impacting only a fraction of their customer base. Notably, addresses scoring below 800, constituting just 2% of total packages, contribute to over 40% of overall losses. Furthermore, addresses with low confidence scores face a nearly 63 times higher likelihood of post-delivery problems. DeliveryDefense Address Confidence empowers businesses to turn potential delivery risks into opportunities, offering a premium customer experience that goes beyond industry standards.
Innovation Statement
DeliveryDefense Address Confidence is the first and only solution in the market, leveraging AI and machine learning with a vast dataset of 11 billion multi-carrier delivery touchpoints to provide unparalleled insights from a shipping and delivery perspective. Continuously evolving, it enhances accuracy and reliability with weekly data updates, offering businesses unprecedented foresight into their logistics.
Applicability
DeliveryDefense Address Confidence empowers businesses with predictive insights, endorsed by one merchant on CBS Evening News for its impact on security and efficiency, ensuring operational efficiencies and exceptional customer experiences in logistics decision-making. See customer endorsement: https://www.cbsnews.com/video/how-ups-is-using-ai-to-combat-package-thefts/?intcid=CNM-00-10abd1h
| Posted Date | 1/22/24 |
| Contact | Kelly Karis (Hensler) |
| Contact Email | khensler[at]ups.com |
| Category | Best New Innovation |