Summary of Innovation
Made4net is creating a transformation omnichannel solution for Ingka Group, the largest IKEA retailer, who is on a mission to significantly change how they interact with IKEA customers in a more flexible and intuitive way. Their goal is to enable customers to shop, order and receive products in a more simplistic and faster way. Made4net's StoreExpert solution will pave the way to transforming both the customer experience and internal operational efficiency.
By seamlessly blending digital solutions, streamlined logistics, and an unwavering commitment to sustainability, Ingka Group and Made4net will provide a holistic and personalized shopping journey for customers while empowering the 40,000 co-workers who work in order fulfillment with cutting-edge tools.
Innovation Statement
Ingka Group will be using the Made4net’s solution to contribute to IKEA’s omnichannel transformation, ultimately driving its worldwide fulfillment across 482 stores in more than 30 countries and over 100,000 users across the stores and other fulfillment locations. The solution will:
• Deliver a customer experience that is more flexible, accurate, and timely based on customer preference, no matter how they want to shop and receive their purchases.
• Enable stores to be multi-purpose for in-person shopping, order fulfillment and order pickup.
• Offer real-time visibility into inventory levels across stores and distribution centers, ensuring shelf and store replenishment, accurate stock management and availability.
• Optimize order processing through advanced automation features, reducing errors and improving fulfillment speed and accuracy.
• Facilitate seamless integration between online and offline channels, providing customers with a unified shopping experience.
Applicability
Made4net’s StoreExpert solution stands out as a pivotal tool in the transition to omnichannel fulfillment for organizations of all sizes. Many retailers are recognizing the benefit of having real-time inventory visibility and ability to fulfill orders across their stores and distribution network to fulfill customer orders in the fastest and most cost-effective manner. Made4net provides the ability to in harness the engine of a warehouse management system and applying the powerful capabilities across stores and other fulfillment sites to improve both the customer experience and internal operational efficiency.
| Posted Date | 1/22/24 |
| Contact | Renee Truttmann |
| Contact Email | renee.truttmann[at]made4net.com |
| Category | Best IT Innovation |